FAQ

Frequently Asked Questions
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  • Product Questions
    • How do I update my shipping address?

      PledgeManager allows you to update your shipping address until the project is locked for shipping. To update your address, login to PledgeManager and click on the project, and follow the prompts to unlock your order and/or change your address.

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    • I completed the survey/order but haven't received my rewards yet. When will they arrive?

      Most projects include rewards that have not yet been manufactured. PledgeManager assists projects with efficiently gathering the data required to make the correct number of reward components in the right sizes, colors and/or quantities. For more information about the delivery status of your order, please check the project's Kickstarter/Indiegogo page.

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    • I don't remember if I completed my survey/order or what shipping address I entered. How can I check?

      Login to PledgeManager. From you’re my PledgeManager dashboard, you will be able to see what you ordered and where you have it being delivered for each project.

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    • Can I get multiple copies of a reward?

      Reward limits are set individually for each project. If multiple copies of a reward are available, they will be listed as an item on the add-ons page.

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    • I have a question about a product.

      Click the "More help" link below to send your question to the project owner for additional help.

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    • I never received my invitation. How do I complete the survey/order?

      The most common reasons that you didn't receive receive an invitation email is spam filtering and checking the wrong email account.

      Please confirm that the email address you are searching matches the email address tied to your Kickstarter/Indiegogo/etc account then check your spam / junk / promotions folders. You can also search for "pledgemanager".

      To resend yourself the invite, visit the account recovery page and use the Forgot Password link and the email address associated with your Kickstarter/Indiegogo/etc account.

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  • Technical Support Questions
    • I forgot my password.

      No worries! The Support Gnomes can fix you right up. Just head over to the account recovery page and just provide your email address and they can send you a reset link.

      Please note that this must be the email address you used for the funding platform (Kickstarter/Indiegogo/etc)

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    • My original invite link isn't working.

      The invite that you originally received has a one-time use code. Not to worry! You can head over to the self service page, click on the "send me a new invite" link, and just provide your email address and you'll get a shiny new one in short order!

      Please note that this must be the same email address you used for the funding platform (Kickstarter/Indiegogo/etc)

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    • How do I add more items?

      If your project has not yet been locked for fulfillment, you can add more items simply by logging into PledgeManager, unlocking your order, placing additional items in your cart and going through the check-out process for the new items.

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    • How do I remove items from my cart?

      If you haven't yet confirmed your order, you may remove items by clicking on the cart symbol in the upper right corner and selecting the X for the items you'd like to remove. Items with a lock symbol are part of your actual reward and cannot be removed from your cart.

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    • I know I'm a backer, but don't see this project on my dashboard.

      Your PledgeManager account uses the same email address associated with your Kickstarter account. Please confirm that you are logging in with the correct email address.

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